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Hotel Santo Domingo ****

Madrid,  Spain

Phone: +(34) 915479800 Fax: +(34) 915475995 E-mail:: reserva@hotelsantodomingo.es

Price: 81 - 600 € (Average)

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Rating by guests: 8.2 Based on 1310 reviews

A boutique hotel in a building dating back more than 400 years to the Inquisition. It is in a plaza in the center of Madrid, very close to the Puerta del Sol, the Royal Palace, Plaza Mayor, Royal Theater, museums, shopping, restaurants, cinemas and theaters. Each room is decorated in a unique style. The Best Western Santo Domingo is a small but authentic museum hotel where guests are surrounded by beautiful paintings, furniture and antiques.

Room Services
  • Rooms: 200
  • Telephone: in room and bathroom
  • Television: pay channels
  • Hairdryer
  • Minibar
  • Climate control
  • Safe
  • Internet connection (free): wireless
  • Towel changing: daily
  • Bed linen changing: every two days
  • Housekeeping: daily
  • Iron
  • Music channels
Main facilities
  • Rooms: 200
  • Parking (fee): not owned by hotel
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Internet connection (free): wireless
  • Terrace
  • Central heating
  • Fire escape
  • Music channels
  • Air conditioning in common areas
General services
  • Rooms: 200
  • Non-smoking rooms
  • Extra bed
  • Safe at front desk
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Santo Domingo
Calle San Bernado, 1 (28013) - Madrid (Spain)

Access:

 

Overall rating:  8.2 Based on the last 40 of 1310 reviews

Would you recommend this hotel?

  • Yes: 70%
  • No: 7.5%
  • I don't know: 22.5%

Rating by subject

  • Cleanliness: 8.4
  • Location: 9.8
  • Common facilities and services: 7.8
  • Staff: 8.9
  • Quietness: 8.6
  • Room: 7
  • Value for money: 7.9

December/2015 Someone from España thinks:

  • Overall rating: 2.3
  • Would you recommend it? No
  • Positive: La ubicación
  • Negative: 1.- Calefacción central, imposible dormir, muchísimo calor y no se podía abrir la ventana porque daba encima de la cabeza y se oía ruidos y voces del exterior. No pudimos descansar bien ninguna de las 3 noches. 2.- Pedimos 2 camas con 40 días de antelación y no nos enviaron email comunicando que esa categoría no tenía 2 camas, ni siquiera la seca señorita de recepción nos lo indicó al registrarnos. Cuando subimos a la habitación llamamos a recepción y el Sr., por suerte nos atendió él, nos explicó lo de la categoría y las camas y que si la Srta de recepción no nos lo había dicho, le dijimos que era la que estaba a su lado cuando llegamos y no indicó nada. Al final tuvo el detalle de darnos otra habitación con camas separadas al mismo precio. Al hacer la reserva directamente en su página web, y con tanta antelación, al hacer una petición expresa, deben comunicar al cliente que la misma no se puede satisfacer y darnos una alternativa, pero con antelación. No llevarnos la sorpresa el mismo día de la llegada a las 22,40 h. 3.- La zona antigua donde nos alojaron no responde a la categoría y precio pagado.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Budget travelers, Business travelers, Travelers with a car, Healthy lifestyle
  • Cleanliness: 7.5
  • Location: 10 perfecta. Nos lo recomendaron unos amigos, pero seguramente se habrán alojado en la parte moderna del hotel, porque nosotros tuvimos la mala suerte de que nos tocase la antigua y fue muy incómodo no poder dormir.
  • Common facilities and services: Not rated Calefacción central muy alta e imposible descansar las 3 noches
  • Staff: Not rated La Srta. que nos atendió a nuestra llegada la noche del día 10/12/15
  • Quietness: 2.5 Tuvimos el inconveniente de la calefacción central muy alta y no podíamos abrir la ventana por las voces del exterior
  • Room: Not rated La primera habitación muy pequeña para 2 pax y 3 noches.
  • Value for money: Not rated No hay relación si te alojas en la parte antigua. Aunque esté algo reformada, la calefacción central es insoportable. Ya nos lo habían advertido otros huéspedes pero nunca pensamos que fuese tanto.
Stars it deserves 2

December/2015 Someone from Malaga thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: La atención del personal y la situación del hotel
  • Negative: La habitación era un poco pequeña
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 10
Stars it deserves 3

December/2015 Someone from Sevilla thinks:

  • Overall rating: 2.3
  • Would you recommend it? No
  • Positive: La situación del hotel
  • Negative: La habitación
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 2.5
  • Location: 10
  • Common facilities and services: 2.5
  • Staff: Not rated
  • Quietness: 5
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 2

November/2015 Someone from Barcelona thinks:

  • Overall rating: 2.3
  • Would you recommend it? No
  • Positive: La habitación era muy agradable
  • Negative: Tuve que esperar más de 2 horas para disponer de la habitación. No volveré nunca más a este Hotel
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: Not rated
  • Quietness: 5
  • Room: 10
  • Value for money: 5
Stars it deserves 2

November/2015 Someone from Badajoz thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: Ubicación
  • Negative: No está bien insonorizado
  • I RECOMMEND it for... Young travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 4

November/2015 Someone from pasar buenos fines de semana en Maddrid thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: Ubicación,trato del personal......
  • Negative:
  • I RECOMMEND it for... Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3

November/2015 Someone from Bilabo thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: Las instalaciones y el trato del personal
  • Negative: La señal WIFI en mi habitación (433) era muy debil
  • I RECOMMEND it for... Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3

October/2015 Someone from L'Isle Adam thinks:

  • Overall rating: 3.1
  • Would you recommend it? No
  • Positive: L'emplacement
  • Negative: La qualité de la chambre et du service
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Couples, Business travelers, Travelers with a car
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 2.5
  • Staff: 5
  • Quietness: 5
  • Room: 2.5
  • Value for money: 2.5
Stars it deserves 1

October/2015 Someone from colombia thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Ubicacion, servicio
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

October/2015 Someone from Toulouse thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: le confort et le calme.
  • Negative: La chambre sans fenêtre
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 2.5 encore une fois une chambre au rabais, comme à chaque fois que l'on réserve sur Internet.
  • Value for money: 5
Stars it deserves 4
Online reservation
Nights
Hotel Santo Domingo Calle San Bernado, 1 Madrid 28013 Spain
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