Home > Europe > Spain > Canary Islands (Autonomous Community) > Santa Cruz de Tenerife (Province) > Puerto de la Cruz (Municipality) > Puerto de la Cruz (Town) > 38400 (Postal Code)
Hotel ValleMar ****
Puerto de la Cruz, Spain
Phone: +34 92 238 4800 Fax: +34 92 238 3408
Rating by guests: 8.8 Based on 79 reviews
Having a functional and classic design this hotel to few steps from the beach, you will find it the ideal place for enjoying the typical Spanish culture. It has 171 rooms that include services like satellite television, heating and air-conditioning and full bathroom. Designed to offer its guests all the comforts and a good price. Travelling with your pets will not be a problem as they can also stay with us, it is accessible for disabled guests and it has an excellent restaurant service. Ideal place for relaxing and enjoying your sunny family holiday or with your partner by the sea.
- Room Services
-
- Rooms: 172
- Telephone: in room
- Television: pay channels
- Hairdryer
- Minibar
- Climate control
- Safe
- Bath robe
- Main facilities
-
- Rooms: 172
- Bar - coffee shop
- Restaurant
- Rooms/Facilities for Disabled Guests
- Heated swimming pool
- General services
-
- Rooms: 172
- Dogs accepted
- Entertainment programs
Avda. de Colón, 4 (38400) - Puerto de la Cruz (Spain)
Access:
Overall rating: 8.8 Based on the last 40 of 79 reviews
Would you recommend this hotel?
- Yes: 92.5%
- No: 5%
- I don't know: 2.5%
Rating by subject
- Cleanliness: 9.1
- Location: 10
- Common facilities and services: 8.5
- Staff: 9.4
- Quietness: 7.2
- Room: 7.8
- Value for money: 7.9
November/2019 Someone from Madrid thinks:
- Overall rating: 9.7
- Would you recommend it? Yes
- Positive: Habitación grande, bien equipada
- Negative: Camas con ruedas, no funcionaban los anclajes de estas y se movían en exceso.
- I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Handicapped, Business travelers, Travelers with a car, Healthy lifestyle
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 10
- Staff: 10
- Quietness: 7.5
- Room: 10
- Value for money: 7.5
-
The hotel's reply:
"Muchas gracias por su valoración. Deseamos que haya disfrutado su estancia con nosotros y lamentamos los inconvenientes surgidos durante la misma. Tomamos nota de sus comentarios para poder mejorar en la medida de lo posible."
October/2019 Someone from Norway thinks:
- Overall rating: 9.4
- Would you recommend it? Yes
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 10
- Staff: 10
- Quietness: 5
- Room: 7.5
- Value for money: 7.5
-
The hotel's reply:
"Thank you very mucho for you rating. We hope to se you soon."
September/2019 Someone from Tenerife thinks:
- Overall rating: 8.7
- Would you recommend it? Yes
- Positive: La limpieza y el trato del personal.
- Negative: El garaje no está comunicado con el hotel. La entrada de vehículos y personas es la misma, es peligroso
- I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers, Classic style lovers, Business travelers
- I recommend it especially AGAINST... Young travelers, Luxury, Modern style lovers, Handicapped, Budget travelers, Healthy lifestyle
- Cleanliness: 10
- Location: 10
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 10
- Room: 10
- Value for money: 7.5
-
The hotel's reply:
"Gracias por su valoración y recomendación. Esperamos que haya disfrutado de su estancia con nosotros y nos disculpamos por los inconvenientes surgidos durante la misma. Tomamos nota de sus sugerencias para mejorar en la medida de lo posible. "
August/2019 Someone from Panama thinks:
- Overall rating: 3.6
- Would you recommend it? No
- Positive:
- Negative: No hay service room No colocan en el baño lo mínimo indispensable que si colocan en un hotel 4 estrellas (shampoo acondicionador) etc La caja fuerte estaba mala y me la cobraban aparte
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 7.5
- Location: 7.5
- Common facilities and services: Not rated
- Staff: Not rated
- Quietness: Not rated
- Room: 5
- Value for money: Not rated
-
The hotel's reply:
"Estimado cliente, lamentamos su valoración tan negativa y nos disculpamos por los inconvenientes surgidos durante su estancia. Informarles que sí disponemos tanto de shampoo como acondicionador en la ducha con dispensador, lamentamos que no lo haya visto ni nos haya informado al respecto para poder avisarle. Esperamos que aún así haya disfrutado de nuestras instalaciones y de su estancia. "
July/2019 Someone from TENERIFE thinks:
- Overall rating: 9.6
- Would you recommend it? Yes
- Positive: El trato personal y el servicio de restauración del hotel.
- Negative: Modernizaría la decoración de las habitaciones.
- I RECOMMEND it for... Older travelers, Families, Couples
- I recommend it especially AGAINST... Young travelers
- Cleanliness: 10
- Location: 10
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 10
- Room: 7.5
- Value for money: 7.5
-
The hotel's reply:
"Muchas gracias por su valoración. Nos complace recibir una puntuación tan alta y ver que haya disfrutado de su estancia con nosotros. Tomamos nota de las sugerencias para mejorar en la medida de lo posible y esperamos poder volver a tenerle como cliente. "
July/2019 Someone from Madrid thinks:
- Overall rating: 10
- Would you recommend it? Yes
- Positive:
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 10
- Staff: 10
- Quietness: 10
- Room: 10
- Value for money: 10
-
The hotel's reply:
"Muchísimas gracias por su tan buena valoración. Es un placer para nosotros ver que todo ha sido de su agrado. Esperamos tener la suerte de volver a verles en el hotel muy pronto. "
June/2019 Someone from Caletillas S/C de Tenerife thinks:
- Overall rating: 9.9
- Would you recommend it? Yes
- Positive: La comida, la piscina climatizada y sobre la atención de todo el personal que se merece un diez
- Negative: La habitación estándar es un poco triste
- I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Classic style lovers, Handicapped, Business travelers, Travelers with a car, Healthy lifestyle
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 10
- Staff: 10
- Quietness: 10
- Room: 7.5
- Value for money: 10
-
The hotel's reply:
"Muchas gracias por su valoración. Le agradecemos los comentarios positivos que nos dedica y tomamos nota de las mejoras sugeridas. Esperamos volver a verles en el hotel muy pronto. "
June/2019 Someone from Tenerife thinks:
- Overall rating: 9.7
- Would you recommend it? Yes
- Positive:
- Negative:
- I RECOMMEND it for... Couples
- I recommend it especially AGAINST...
- Cleanliness: 7.5
- Location: 10
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 10
- Room: 7.5
- Value for money: 10
-
The hotel's reply:
"Muchas gracias por su valoración. Es un placer para nosotros poder ver que ha disfrutado de la estancia con nosotros y nos da una tan buena valoración. Esperamos poder volver a tenerle como cliente en el hotel. "
January/2019 Someone from Barcelona thinks:
- Overall rating: 7.8
- Would you recommend it? Yes
- Positive: La piscina y el trato de la recepción.
- Negative: La comida y las habitaciones son muy antiguas. No te dejan nevera si no consumes.
- I RECOMMEND it for... Older travelers, Couples, Classic style lovers
- I recommend it especially AGAINST... Young travelers, Families, Modern style lovers, Budget travelers, Travelers with a car, Healthy lifestyle
- Cleanliness: 10 Tienen que dejar más productos de baño
- Location: 10
- Common facilities and services: 10 Falta un gimnasio, un parking y más animación.
- Staff: 7.5 Depende, de quien te atienda, algunos son simpáticos y otros van de prepotentes, tardan muchísima en la terraza y después la comida deja mucho que desear.
- Quietness: 10
- Room: 5
- Value for money: Not rated Caro para la calidad de la comida y caro también por las habitaciones armarios muy antiguos, etc,
January/2019 Someone from PARIS thinks:
- Overall rating: 8.2
- Would you recommend it? Yes
- Positive: Tout d'une manière générale
- Negative: les buffets qui sont répétitifs et qui le soir vers 20h30 sont froids (pour les plats chaud) et qu'il n'y a pas un seul micro onde dans la salle pour pourvoir de réchauffer
- I RECOMMEND it for... Young travelers, Couples, Peace seekers, Classic style lovers, Travelers with a car, Healthy lifestyle
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 5 l'insonorisation entre les chambres est loin d'être parfaite
- Room: 5 insonorisation - douche dangereuse sol glissant
- Value for money: 7.5 Dommage qu'au départ par téléphone on m'ait proposé un prix supérieur de 80 euros par jour en prétextant qu'il s'agissait d'une assurance qui permettait d'être remboursé du séjour si par malheur je ne pouvais venir !!!! faits exposé à Anna Exposito
-
The hotel's reply:
"Thank you for your rating. We are pleased that you enjoyed your stay, and we apologize for the inconvenience encountered during your stay. We hope to see you again soon."