Home > Europe > Spain > Catalonia (Autonomous Community) > Barcelona (Province) > Barcelona (Municipality) > Barcelona (Town) > 08008 (Postal Code)
Hotel Casa Fuster *****
Barcelona, Spain
Phone: +(34) 932553000 Fax: +(34) 932553002
Rating by guests: 9.3 Based on 530 reviews
This hotel classified as a 5 star Deluxe Monument is the result of an impeccable refurbishment that has both, respected and enhanced the interior design of the emblematic 1908 modernist style building by the famous architect Lluís Domènech i Montaner, whose work has been classified as World Heritage.. Located in the best area in the centre of Barcelona, it is the only building in Passeig de Gràcia that provides a marvellous panoramic view not only of the entire street, but also of the whole city. The rooms are decorated in natural and warm colors; green, stone and chocolate reflecting peace and harmony. The big windows flood every room with light. The interior furnishing, of exclusive design, creates a very special atmosphere of harmonic lines, noble materials and colors, combining modernist elements with a modern touch. They are all equipped with minibar, internet connection (wireless), LCD TV (30”), fully equipped bathroom, piped music and everything expected from a first class hotel.
- Room Services
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- Rooms: 105
- Information not available
- Main facilities
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- Rooms: 105
- Parking
- Convention hall
- Restaurant
- Internet connection
- Swimming pool
- Terrace
- Business Center
- Boutiques
- General services
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- Rooms: 105
- Room service: 24-hours a day
- Laundry service
Paseo de Gracia,132 (08008) - Barcelona (Spain)
Access:
Overall rating: 9.3 Based on the last 40 of 530 reviews
Would you recommend this hotel?
- Yes: 92.5%
- No: 0.0%
- I don't know: 7.5%
Rating by subject
- Cleanliness: 9.2
- Location: 10
- Common facilities and services: 9
- Staff: 9.6
- Quietness: 8.3
- Room: 8.9
- Value for money: 8.2
September/2018 Someone from Boston thinks:
- Overall rating: 1.4
- Would you recommend it? No
- Positive: Location and beautiful building
- Negative: The hotel has LOST its customer service spirit. 1. when I called the hotel to extend my reservation, I was told flatly: we can't help you: you MUST go on line and make a new reservation. 2. check in is ridiculously slow and bureaucratic. We asked for the key for one guest to be prepared in advance. The guy refused to give it to us: you MUST wait in line here for 15 minutes to see me. 3. We delivered some briefcases to the hotel and requested that they be put in each guest's room. They refused, and put them all in one room. Imagine the guests returning after dinner and their briefcases cannot be found. 4. the door man told the taxi to go to ESADE rather than to Telefonica, down by the Forum. 5. the breakfast lady is like a guard dog, keeping you out until she checks on you, rather than welcoming. She does not bring the bill to the table, but rather prevents you from leaving while finding the bill, just when you are in a hurry to get going. 6. the barrel style chairs in the room are uncomfortable, useless, and take up valuable space. 7. Not enough power outlets where they are needed. I think the hotel needs a new manager who is customer oriented, rather than complacent, having a feeling of entitlement with this beautiful property.
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 5
- Location: 10
- Common facilities and services: 5
- Staff: Not rated
- Quietness: Not rated the kids in the school yard were loud. It is impossible to sleep, on any floor, in the rooms facing the school
- Room: 2.5
- Value for money: Not rated
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The hotel's reply:
"Dear Mr. Morse, Thank you for taking the time to tell us about your stay at Hotel Casa Fuster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. . Rest assured that we take your feedback very seriously and will use it proactively to continue improving our facilities and service. We hope that despite your disappointed on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future. Kind Regards, Patricia Martin - Guest Relations"
September/2018 Someone from Turkey thinks:
- Overall rating: 6.7
- Would you recommend it? Yes
- Positive: Excellent Location, high class, perfect service...
- Negative:
- I RECOMMEND it for... Luxury
- I recommend it especially AGAINST...
- Cleanliness: Not rated
- Location: Not rated
- Common facilities and services: Not rated
- Staff: Not rated
- Quietness: Not rated
- Room: Not rated
- Value for money: Not rated
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The hotel's reply:
"Dear Mr. Baser, We thank you for taking the time to give us feedback about your stay with us. We are pleased to read that you enjoyed the service provided by our staff and the fantastic location of the hotel. We look forward to welcoming you back to Casa Fuster soon! Warm Regards, Nuria Tusell. Guest Relations"
September/2018 Someone from California, US thinks:
- Overall rating: 9.1
- Would you recommend it? Yes
- Positive: The ambiance
- Negative: Our room was very noisy from the street
- I RECOMMEND it for... Luxury
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 5
- Staff: 10
- Quietness: Not rated
- Room: 10
- Value for money: 7.5
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The hotel's reply:
"Dear Ms. Baker, Thank you so much for taking the time to review your stay with us. We are thrilled to hear that you enjoyed your time with us, and I will share your comments with our team, who I am certain will be encouraged by your remarks. We have taken good note of your suggestion of the noise coming from the outside, in order to prevent any future occurrence. We look forward to welcoming you back to Casa Fuster soon! Warm Regards, Cesar Royo. Guest Relations Manager"
September/2018 Someone from new york thinks:
- Overall rating: 9.6
- Would you recommend it? Yes
- Positive: front desk staff
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 10
- Staff: 10
- Quietness: 2.5
- Room: 7.5
- Value for money: 10
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The hotel's reply:
"Dear Mr. Raddock, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Thank you for taking the time to write to us, it is fulfilling to receive such wonderful comments about our staff and location. We hope to be able to welcome you again in the future. Best regards from Barcelona, Cesar Royo. Guest Relations Manager"
September/2018 Someone from Bermuda thinks:
- Overall rating: 9.7
- Would you recommend it? Yes
- Positive: beautiful, well appointed room
- Negative: shower door leaked, bad design
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 10
- Staff: 10
- Quietness: 7.5
- Room: 10
- Value for money: 7.5
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The hotel's reply:
"Dear Mr. Dunstan, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Thank you for taking the time to write to us, it is fulfilling to receive such wonderful comments about our staff and location. We hope to be able to welcome you again in the future. Best regards from Barcelona, Cesar Royo. Guest Relations Manager"
September/2018 Someone from Pamplona thinks:
- Overall rating: 9.9
- Would you recommend it? Yes
- Positive: Todo
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 10
- Staff: 10
- Quietness: 7.5 entraba mucha luz a través de la cortina
- Room: 10
- Value for money: 10
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The hotel's reply:
"Apreciada Sra. Anaut, Muchas gracias por compartir su experiencia tras su reciente visita al hotel. Es un verdadero placer leer comentarios tan positivos, y saber que hemos alcanzado sus expectativas. Esperamos poder verle de nuevo en el futuro. Saludos cordiales, Cesar Royo - Guest Relations Manager "
September/2018 Someone from Aix en Provence France thinks:
- Overall rating: 9.4
- Would you recommend it? Yes
- Positive: le côté vintage et l'amabilité du personnel
- Negative: la piscine trop froide
- I RECOMMEND it for... Older travelers, Couples, Luxury, Peace seekers, Classic style lovers, Business travelers
- I recommend it especially AGAINST...
- Cleanliness: 7.5
- Location: 10
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 10
- Room: 7.5
- Value for money: 7.5
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The hotel's reply:
"Dear Mr. Rabeyrolles, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Thank you for taking the time to write to us, it is fulfilling to receive such wonderful comments about our staff and location. We hope to be able to welcome you again in the future. Best regards from Barcelona, Cesar Royo. Guest Relations Manager"
September/2018 Someone from Norway thinks:
- Overall rating: 4
- Would you recommend it? No
- Positive: The service of the doormen, very attentive!
- Negative: The breakfast service
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 5 Had to change room because the first room was dirty and the dressers drawers was destroyed. The second room the housekeeping didn’t remove the hair in the shower
- Location: 10 Best location
- Common facilities and services: 5 Housekeeping should ring the doorbell or knock on the door before entry, the breakfast hostess was rude, stressed and not attentive.
- Staff: 5 The door men was quick, attentive and service minded.
- Quietness: Not rated My room was terribly noisy
- Room: 5 Shower head was destroyed, I asked for it to be fixed, the make up bathroom Morris was also destroyed
- Value for money: 2.5
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The hotel's reply:
"Dear Mr. Miaux, We thank you for taking the time to give us feedback about your stay with us. It is our pleasure to hear you enjoyed our location, which is conveniently closed to the main attractions and sights in Barcelona. My sincere apologies we did not meet your expectations. Rest assured that we take your feedback very seriously and will use it proactively to continue improving our service, especially Housekeeping and Maintenance procedures. On regard of the breakfast experience, please allow me to apologized for the inconvenience, it is our duty to treat our guests with the royal treatment they deserve, I will transmit your concerns to our Food&Beverage Manager. If you are returning to Barcelona I hope you could give us another opportunity to make your next stay flawless. Best regards, Cesar Royo. Guest Relations Manager "
September/2018 Someone from München thinks:
- Overall rating: 9
- Would you recommend it? Yes
- Positive:
- Negative:
- I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Luxury, Classic style lovers
- I recommend it especially AGAINST... Budget travelers
- Cleanliness: 7.5
- Location: 7.5
- Common facilities and services: 7.5
- Staff: 10
- Quietness: 5
- Room: 7.5
- Value for money: 7.5
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The hotel's reply:
"Dear Mr. Dashuber, It is always a pleasure to receive positive comments and we truly appreciate you taking the time to send this to us. We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future. I personally will make sure our staff receives your compliments. Kind regards, Cesar Royo. Guest Relations Manager"
September/2018 Someone from Zurich thinks:
- Overall rating: 10
- Would you recommend it? Yes
- Positive: architektur
- Negative:
- I RECOMMEND it for...
- I recommend it especially AGAINST...
- Cleanliness: 10
- Location: 10
- Common facilities and services: 10
- Staff: 10
- Quietness: 10
- Room: 10
- Value for money: 10
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The hotel's reply:
"Dear Mr. Turich, It is always a pleasure to receive positive comments and we truly appreciate you taking the time to send this to us. We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future. I personally will make sure our staff receives your compliments. Kind regards, Cesar Royo. Guest Relations Manager"